AI Chatbot
Power your customer conversations with advanced, secure and enterprise grade AI
AI conversation summary
Your agents get a quick summary of each conversation.
AI answer suggestions
Co-pilot suggest answer to your agent, for faster better replies.
Website Widget
Engage website visitors with an interactive chat widget
App Widget
Enable seamless chat functionality within your mobile app
WhatsApp Account
Connect a WhatsApp business account for conversations in a single interface
Unlimited
(choose from 14 channels)
Facebook Account
Connect to an FB business account to manage comments and private Messenger conversations via a single interface
Unlimited
(choose from 14 channels)
Instagram Account
Connect to an IG business account to manage comments, mentions and Private IG Direct conversations via in a single interface
Unlimited
(choose from 14 channels)
Advanced CRM & Ecommerce Integrations
Link directly with your CRM or ecommerce tools for streamlined workflows
Handover To Human
Seamlessly transfer conversations from AI to a human agent for personalized support
Measure AI Resolution Rate
Instantly measure the success of AI resolution after each conversation
AI Tone of Voice Adjustment
Modify AI responses to align with your brand’s tone
Customisable Widget Placement
Drag and drop the webchat widget on your screen for an optimised UX
Rich Texts
Enhance messages with formatting, images, and links
Carousels
Showcase options visually with scrollable content carousels
Customer Satisfaction Surveys
Collect valuable feedback after every conversation to measure customer satisfaction
Multilingual
Support customers in 50+ languages effortlessly
On-Screen Prompts to Start a Conversation
Gently guide users to start a new conversation
On-Screen Prompts for Ongoing Conversations
Help users seamlessly pick up where they left off
Shared Advisor Console
Collaborate with team members and perform actions in an easy-to-use omnichannel interface
No Code Drag and Drop Conversation Builder
Easily create conversation flows with a visual, no-code chatbot builder
Workflow Builder
Automate support with customisable rule-based triage
Connect Advisors
Total number of human advisors that can be connected to the interface by default
Add Tags
Organise conversations with customised tags
Unlimited tags ad sub-tags
Ask for Help From Team Members
Quickly request assistance from colleagues or supervisors during live conversations
Assign to Team Members
Delegate conversations to the most suitable team member
Email Notifications
Keep users informed with real-time notifications on email when the chat is closed
Analytics
Dashboards and reports for constant monitoring and improving
Business Hours
Set and communicate business availability directly in the chat
Unlimited Conversations
Remove limits and engage in as many customer conversations as needed
Conversation History
Access detailed logs of past interactions for better context
Custom Fields
Add customised data fields to store customer data
Customization of Chat Widget
Tailor the chat widget’s design but 'Powered by Alcmeon' always visible
Fully customisable and whitelabel chat widget
Add Notes to Conversations
Attach internal notes for improved team collaboration
Favorite Answers
Save frequently used responses for quicker support
SSO Authentication
Simplify team access with Single Sign-On for enhanced security
Multiple Teams and Roles
Organise your team with customised roles, permissions and rules
Website Crawler
Train AI to extract information from your website for smart responses
Unlimited website URL scraping
Document Scraper
Train AI on documents to provide precise and informed answers
Unlimited document scraping
Safety Filters
Ensure conversations remain secure and appropriate
Custom AI API
Connect an AI specific to your business needs with an API and leverage our conversational platform
Verify The Source
Reference the origin of information generated by AI for added transparency
Custom Onboarding and Advanced Set Up
Benefit from our tailored onboarding and set up to fit your unique business requirements
Custom Development of Features
Get product features developed exclusively to suit your business needs
Quarterly Review Meetings
Collaborate with our success team every quarter to optimise and align your strategy
SLA Contracts
Benefit from guaranteed performance commitments through SLAs
Club Client
Join an exclusive network of Alcmeon clients for shared insights and growth
Access to Beta features
Be the first to explore and benefit from our latest innovations
Access to product roadmap
Gain insights into future product developments and updates
Dedicated CS manager
Work with a dedicated Customer Success Manager for personalised support
Security Audits
Ensure enterprise-level data protection with regular, comprehensive security checks
Custom Connect With An Existing Knowledge Base
Bring in your own knowledge base to connect via API
