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Scale your customer service with AI automation

Care Essential

Ideal for re-inventing customer service with advanced, secure and enterprise grade AI.

Yearly Save 20%
Monthly
Conversations AI + Human
X€/month
1000 conversations
Advisor seats First one incl.
X€/month
1
X€/seat
AI Assistant
X€/seat
Total
X€/month
30 days free trial
Get started ->
NEW
Care Enterprise

Built for businesses that demand customised solutions and advanced integrations.

Ultra-customizable

Just everything you need to customise for your business workflows.

Dedicated Success Team

Our team monitors your success and owns it as theirs.

Advanced CRM integration

Connect to your CRM to streamline your internal processes.

Contact our team ->
Dig into the details
Need more? Explore add-ons ->FAQs ->
Care Essential
Care Enterprise
AI Chatbot
Power your customer conversations with advanced, secure and enterprise grade AI
1
Unlimited AI chatbots
AI Conversation Summary
Your advisors get a quick summary of each conversation
On AI Assistant Option
AI Answer Suggestions
Get AI answer suggestions to help your advisor answer faster and better
On AI Assistant Option
Integrations
Website Widget
Engage website visitors with an interactive chat widget
1
Unlimited pages
App Widget
Enable seamless chat functionality within your mobile app
1
Unlimited apps
WhatsApp Account
Connect a WhatsApp business account for conversations in a single interface
1
Unlimited
(choose from 14 channels)
Facebook Account
Connect to an FB business account to manage comments and private Messenger conversations via a single interface
1
Unlimited
(choose from 14 channels)
Instagram Account
Connect to an IG business account to manage comments, mentions and Private IG Direct conversations via in a single interface
1
Unlimited
(choose from 14 channels)
Advanced CRM & Ecommerce Integrations
Link directly with your CRM or ecommerce tools for streamlined workflows
Customer experience
Handover To Human
Seamlessly transfer conversations from AI to a human agent for personalized support
Unlimited
Measure AI Resolution Rate
Instantly measure the success of AI resolution after each conversation
AI Tone of Voice Adjustment
Modify AI responses to align with your brand’s tone
Customisable Widget Placement
Drag and drop the webchat widget on your screen for an optimised UX
Rich Texts
Enhance messages with formatting, images, and links
Carousels
Showcase options visually with scrollable content carousels
Customer Satisfaction Surveys
Collect valuable feedback after every conversation to measure customer satisfaction
Multilingual
Support customers in 50+ languages effortlessly
On-Screen Prompts to Start a Conversation
Gently guide users to start a new conversation
2
On-Screen Prompts for Ongoing Conversations
Help users seamlessly pick up where they left off
2
Advisor console
Shared Advisor Console
Collaborate with team members and perform actions in an easy-to-use omnichannel interface
No Code Drag and Drop Conversation Builder
Easily create conversation flows with a visual, no-code chatbot builder
Workflow Builder
Automate support with customisable rule-based triage
Connect Advisors
Total number of human advisors that can be connected to the interface by default
Up to 50
Unlimited advisors
Add Tags
Organise conversations with customised tags
3
Unlimited tags ad sub-tags
Ask for Help From Team Members
Quickly request assistance from colleagues or supervisors during live conversations
Assign to Team Members
Delegate conversations to the most suitable team member
Email Notifications
Keep users informed with real-time notifications on email when the chat is closed
Analytics
Dashboards and reports for constant monitoring and improvement
Business Hours
Set and communicate business availability directly in the chat
Unlimited Conversations
Remove limits and engage in as many customer conversations as needed
Conversation History
Access detailed logs of past interactions for better context
Custom Fields
Add customised data fields to store customer data
Customization of Chat Widget
Tailor the chat widget’s design but 'Powered by Alcmeon' always visible
Limited
Fully customisable and whitelabel chat widget
Add Notes to Conversations
Attach internal notes for improved team collaboration
Favorite Answers
Save frequently used responses for quicker support
SSO Authentication
Simplify team access with Single Sign-On for enhanced security
Multiple Teams and Roles
Organise your team with customised roles, permissions and rules
AI settings
Website Crawler
Train AI to extract information from your website for smart responses
1000 URLs
Unlimited website URL scraping
Document Scraper
Train AI on documents to provide precise and informed answers
10
Unlimited document scraping
Safety Filters
Ensure conversations remain secure and appropriate
Custom AI API
Connect an AI specific to your business needs with an API and leverage our conversational platform
Verify The Source
Reference the origin of information generated by AI for added transparency
Support & Success team
Custom Onboarding and Advanced Set Up
Benefit from our tailored onboarding and set up to fit your unique business requirements
Custom Development of Features
Get product features developed exclusively to suit your business needs
Quarterly Review Meetings
Collaborate with our success team every quarter to optimise and align your strategy
SLA Contracts
Benefit from guaranteed performance commitments through SLAs
Club Client
Join an exclusive network of Alcmeon clients for shared insights and growth
Access to Beta features
Be the first to explore and benefit from our latest innovations
Access to product roadmap
Gain insights into future product developments and updates
Dedicated CS manager
Work with a dedicated Customer Success Manager for personalised support
Security Audits
Ensure enterprise-level data protection with regular, comprehensive security checks
Custom Connect With An Existing Knowledge Base
Bring in your own knowledge base to connect via API
Add-ons
AI Chatbot
Enhance conversations with a custom AI powered chatbot
99€/month
Contact our team ->
Facebook
Connect an FB business account to manage your public and private conversations
49€/month /account
Contact our team ->
Instagram
Connect an IG business account to manage your public and private conversations
49€/month /account
Contact our team ->
TikTok
Connect a TikTok account and manage conversations on your public feed
49€/month /account
Contact our team ->
𝕏
Connect an X account to handle your conversations
89€/month /account
Contact our team ->
LinkedIn
Connect a LinkedIn account to streamline your communications
49€/month /account
Contact our team ->
Remove 'Powered by Alcmeon'
White-label your chat widget and strengthen your brand
199€/month
Contact our team ->
Success Team Personal Guidance
Get up to 1 hour expert guidance on email or chat for maximising the platform
99€/month
Contact our team ->

FAQs

Which communication channels does Alcmeon support?

Alcmeon supports a wide range of messaging and social channels, including WhatsApp, Facebook Messenger, Instagram Direct, LINE, KakaoTalk, TikTok, Google Business Profile, LinkedIn, X.com (formerly Twitter), Trustpilot, and its white-label AlcmeonChat for websites and mobile apps.

How does Alcmeon’s AI Assistant enhance customer service?

Alcmeon’s AI Assistant assists human service advisors by providing real-time response suggestions to customer's queries, language translations, conversation summaries and respects the tone of voice. This ensures that customer interactions are seamless, professional, and aligned with the brand’s communication style. More importantly, it improves advisor productivity by up to 50%

How does Alcmeon’s AI Self Care enhance customer service?

Alcmeon offers AI-driven chatbots that can handle routine customer inquiries, provide instant responses, and seamlessly transfer complex issues to human agents. This automation helps in improving customer service efficiency, reducing manpower costs and boosting customer satisfaction.  

Does Alcmeon integrate with CRM systems?

Absolutely! Alcmeon integrates with popular CRM systems like Salesforce and Zendesk, allowing businesses to consolidate customer interactions across all channels into a single customer profile. This integration ensures a unified view of customer data and enhances workflow automation. In fact you can connect to any CRM of your choice with our API connection.

Is Alcmeon suitable for small and medium-sized businesses?

Yes. Our starter “Care Essential” plan is ideal for small and medium sized businesses looking to reinvent customer service with advanced, secure, and enterprise-grade AI. This plan provides all the essential features and channels to get started with AI-powered customer engagement.

Do I get help from Alcmeon during the implementation?

Alcmeon has a dedicated client success team that assists with setup and customisation of workflows and business processes. Our team is reputed for its responsiveness, typically addressing requests in less than 2 hours, ensuring ultra smooth operations.  

Do you provide a free trial?

Of course. We offer a 30-day free trail period for our 'Care Essential' plan. All you have to do is choose your monthly conversation plan and then enter your card details to start using your platform. We will not charge anything from you during the trial period. The payment starts only after the end of the 30 day period.

Other question? Ask here

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