AI chatbot
Power your customer conversations with advanced, secure and enterprise grade AI
Website Widget
Engage website visitors with an interactive chat widget.
App Widget
Enable seamless chat functionality within your mobile app.
WhatsApp Account
Connect a WhatsApp business account for conversations in a single interface
Unlimited
(choose from 14 channels)
Messenger Account
Connect to a Messenger business account for conversations in a single interface
Unlimited
(choose from 14 channels)
Instagram Direct Account
Connect to an Instagram business account for conversations in a single interface
Unlimited
(choose from 14 channels)
Handover to Human
Seamlessly transfer conversations from AI to a human agent for personalized support.
Measure AI Resolution Rate
Instantly measure the success of AI resolution after each conversation
AI Tone of Voice Adjustment
Modify AI responses to align with your brand’s tone.
Shared Advisor Console
Collaborate with team members and perform actions in an easy-to-use omnichannel interface.
No Code Drag and Drop Conversation Builder
Easily create conversation flows with a visual, no-code chatbot builder.
Workflow Builder
Automate support with customisable rule-based triage.
Connect Advisors
Total number of human advisors that can be connected to the interface by default
Add Tags
Organise conversations with customised tags
Unlimited tags ad sub-tags
Ask for Help from Team Members
Quickly request assistance from colleagues or supervisors during live conversations.
Assign to Team Members
Delegate conversations to the most suitable team member.
Email Notifications
Keep users informed with real-time notifications on email when the chat is closed.
Conversation History
Access detailed logs of past interactions for better context.
Custom Fields
Add customised data fields to store customer data.
Website Crawler
Train AI to extract information from your website for smart responses.
Unlimited website URL scraping
Document Scraper
Train AI on documents to provide precise and informed answers.
Unlimited document scraping
Multilingual
Support customers in 50+ languages effortlessly.
Safety Filters
Ensure conversations remain secure and appropriate.
Verify the Source
Reference the origin of information for added transparency.
Limited Customization of Widget
Tailor the chat widget’s design but 'Powered by Alcmeon' always visible.
Fully customisable and whitelabel chat widget
On-Screen Prompts to Start a Conversation
Gently guide users to start a new conversation.
On-Screen Prompts for Ongoing Conversations
Help users seamlessly pick up where they left off.
Add Notes to Conversations
Attach internal notes for improved team collaboration.
Favorite Answers
Save frequently used responses for quicker support.
Rich Texts
Enhance messages with formatting, images, and links.
Carousels
Showcase options visually with scrollable content carousels.
Analytics
Dashboards and reports for constant monitoring and improving
Business Hours
Set and communicate business availability directly in the chat.
Custom connect with an existing knowledge base
Custom onboarding and advanced set up
Advanced CRM & Ecommerce Integrations
Customer Satisfaction Surveys
Custom development of features
Quarterly review meetings
Access to product roadmap
