Alcmeon - Use case

Hello I have a problem with my new coffee machine

Sure when did you buy and where?

Last week at Darto Paris

Ok, I can assist you with your problem, and get you a human if needed.

May I know what's the exact issue you're facing?

What kind of capsule should I use? I don't know which coffee to buy.

Do you know the model, brand or do you have your order number?

Yes I have the order number

#ID392388484

Thanks! Let me check

Okay gotcha!!!

From what I can see, you bought a Nespacito. What else...?

Alright, for this model, you can buy any official capsule, or any other one with this shape

Okay I already bought this one, but the loading bay seams to have a problem, I can't put it in properly.

In order to load the machine you need to follow these instructions, here is the link:

darto.com/pdf-coffee-43489

You can try and tell me if the problem is solved? I'll be waiting.

Actually, I did that but i feel something in broken when I open the machine

Ohhh. sorry to hear that :(

I can't help you with that. Let me get a human for you!

Waiting time is just 1 minute!

Handover Brian

Hello! My name is Brian and I will assist you today. I'm so sorry you have a problem with your brand new coffee machine.

Let me read back your conversation and I can help you right away

Thank you!

Okay, so if I understand well you got a problem to load the machine with your capsule, even after you loaded it with the right one, so it should be a problem with the machine.

I can propose multiple options:
1 - You can come back to store and they will change for the new one right away.
2 - I can get it picked up and we can send you a new one at the same time.

What can work for you?

I would not like to go back to the store :D

Good! I just need confirmation Is this your name and address:
- Your name Flava P
- Postal address 75 rue Lombard, Paris 75007
- Number +33 6 03 39 38 39

Yess! All correct!

You're amazing!

Perfect! Now everything is setup and you will get the new machine by tomorrow! You will receive delivery details shortly on your WhatsApp as you've mentioned it as your preferred mode of communication.

That's wonderful! Thank you for the excellent service!

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