Advanced CRM Integration

Unified Customer Profiles: Alcmeon integrates with CRM systems to consolidate customer interactions across all channels into a single customer profile, providing a complete view of customer activities and history.

Data Synchronization: Real-time data synchronization ensures that all customer interactions are updated instantaneously across both platforms.

Enhanced Workflow Automation: CRM users keep the workflow they’re used to, and benefit from advanced capabilities of Alcmeon to adapt to conversational channels.

Advanced Analytics: Leverage combined data from Alcmeon and CRM systems to generate comprehensive analytics and reports, helping businesses understand customer behavior and optimize their strategies.

Connect any CRM: Alcmeon offers native powerful connectors to Salesforce and Zendesk, and allows for integration to any other CRM by providing a robust set of APIs and SDKs.

Salesforce is renowned for its extensive features that manage customer relationships, sales, and marketing efforts. Alcmeon’s integration with Salesforce Service Cloud enhances these capabilities by providing the most advanced and up-to-date features from messaging channels like WhatsApp, Instagram, Line, KakaoTalk and others, in a comprehensive package.

Alcmeon is a proud Salesforce ISV Partner. To know more details click here

Flexibility: Manage your customer conversations on social media and messaging channels without leaving Salesforce environment. Messages and customer data are always in sync between Alcmeon and Salesforce.

Comprehensive Data Sync: Sync only messages and data that matter to you with triggers and add conversations to the right Salesforce queue. Even Custom Fields in Alcmeon, populated by your bot scenarios can be synced. Get channel-specific data on your customer.

Enhanced Customer Profiles: Build richer customer profiles by integrating interaction data, such as conversation history and preferences, directly into Salesforce. This allows for more personalized marketing strategies.

Hybrid configuration: If you have multiple Salesforce organizations or teams that don’t have Salesforce licenses, Alcmeon can act as a middleman to ensure that the right team in the right organization handles the right conversation and gets the right information.

Actionable Insights: Leverage Salesforce’s powerful analytics tools to analyze conversations happening on channels managed by Alcmeon, gaining insights into customer behavior and service effectiveness.

Alcmeon widget: Benefit from Alcmeon's messaging expertise- send text, media, or use AI to translate a conversation, all of these and more are available without ever leaving Salesforce environment.

ZenDesk CRM is an adaptable platform that caters to businesses seeking to manage customer relations with greater flexibility and control. IIntegrating ZenDesk CRM with Alcmeon ensures that all existing workflows, former and new tickets remain in your favorite CRM and, in the meantime, allows your advisors to benefit from Alcmeon's multi-channel expertise to handle conversations.

Seamless Interaction Tracking: Record every customer interaction from Alcmeon directly into ZenDesk CRM, ensuring detailed tracking of customer engagement and support issues.

‍Automated Workflow Enhancements: Configure ZenDesk automation tools to use data from Alcmeon interactions to initiate workflows, such as sending follow-up emails, updating lead scores, or scheduling calls.

Real-Time Updates: Maintain real-time updates across both platforms, ensuring that changes made in Alcmeon are immediately reflected in ZenDesk CRM.

Custom Functions: Utilize ZenDesk CRM’s custom functions to develop bespoke solutions that leverage interaction data from Alcmeon for specialized needs.

Collaborative Tools: Enable better collaboration across teams by providing comprehensive access to interaction data, helping teams respond more effectively to customer inquiries and opportunities.