Alcmeon - Use case

Hi! I need help with something

Hello! I’m Coop, the AI agent of Cannelo. How can I help you today?

I need help with my loyalty points. I’ve never checked them and I want to understand how many points I have and what I could do with them.

Dont worry! I can help you with that. But before doing so I’d need to confirm your personal information. Can we proceed?

Sure. Go ahead.

Please type in your full name, email ID and contact no. to verify your account. Can you please start with your name?

janny blosshum

Can you enter the email ID associated with your account?

jany.boss@gmail.com

Now, please fill in your phone no. in 10-digit format.

06 83 49 21 32

Great! Sit tight and I’ll get back to you shortly with your loyalty points details.

Here are the details. You have accumulated 5000 points already and are in Gold tier.

Wow! Seems like a lot of points. What can I do with these?

Yes indeed! You can redeem these points in your next purchase. Every 100 points = 1 euro.

Would you like to see some products as a start?

That’s actually an amazing idea. Can I have a look at the latest handbags?

Of course, here are 2 of our latest handbags that are selling like hot cakes! If you would like to look at more collections click on the link below.

www.cannelo.com/bag/...

I really like the first one. I’d like to buy that and redeem the points in the process.

Excellent choice. Please click on the link below to add this product to your cart and proceed to payment. Do not forget to click on ‘Pay with Loyalty Points’ in the checkout tab.

www.cannelo.com/bag/...

Can I help you with something else?

No! I have all the information I need. Thanks for an excellent job!

You’re welcome. Please do not hesitate to reach out to me if you have any questions.

It was a pleasure talking to you. Have a great day!

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