WhatsApp, Facebook Messenger, and Instagram are social networks and messaging applications used by an incredible number of consumers worldwide. Alcméon has been a strategic business and innovation partner of the group for messaging since 2016, and a WhatsApp Tech Provider since 2024. Our technical and commercial teams work hand in hand to help businesses take advantage of the business features of Meta's messaging apps.
The Apple Messages for Business API allows brands to confidently converse with their customers within the native messaging app on iPhones. It is a highly qualitative channel with enormous potential. Alcméon was among the very first solutions to integrate Apple Messages, has been an Apple Messages Service Provider since 2020, and assists businesses in directly validating use cases with Apple teams.
SAP is one of the largest business process management software providers in the world. It is a multinational company with over 105,000 employees globally. Its headquarters are located in Walldorf, Germany. Alcméon is an SAP innovation partner, and the team has notably participated in the SAP Rising Stars program.
A rapidly growing European CRM provider since 2005, Efficy is one of the market leaders in Europe with over 13,000 client companies. Connected to Alcméon and a partner since 2024.
The world's leading CRM solution for large accounts. Alcméon, offering synchronization or native integration of its console within Salesforce, has been an ISV since 2021. Alcméon is also directly available in the Salesforce AppExchange and is integrated into the group's high-potential ISV program for EMEA. The partnership between Alcméon and Salesforce allows us to offer the best in conversational technology backed by a powerful CRM and a true 360-degree vision.
L'agence DDB Gutenberg développe une solution PIM innovante pour centraliser, structurer et enrichir les données produits. Son objectif est de devenir un acteur clé de la digitalisation des catalogues, en facilitant leur diffusion omnicanale et leur mise à jour en temps réel. Grâce à son expertise, elle aide les entreprises à optimiser la gestion de leurs contenus et à accélérer leur transformation digitale.
Yampa Startup est une entreprise technologique innovante spécialisée dans l’intelligence artificielle et l’automatisation. Elle développe des agents autonomes d’IA qui peuvent être intégrés dans des parcours conçus sur d’autres outils, comme Alcmeon. Ces agents optimisent les interactions clients, améliorent l’efficacité opérationnelle et facilitent la transformation digitale des entreprises, en leur permettant d’adapter et de faire évoluer leurs processus rapidement.
Akio propose une plateforme omnicanale puissante dédiée à la gestion des interactions clients. Ses capacités avancées pour les emails garantissent un traitement fluide des volumes importants, un routage optimisé et des réponses personnalisées. Pour les canaux de chat et réseaux sociaux, Akio a choisi Alcméon comme partenaire afin d’offrir des fonctionnalités avancées, alliant expertise pour optimiser le service client et la satisfaction.
Eloquant is a French provider of SaaS solutions for customer relationship management. The company offers a cloud platform that integrates a multichannel contact center (voice, email, chat, SMS, social media) with customer satisfaction measurement tools. ISO 27001 certified, Eloquant supports businesses of all sizes, including 35% of CAC40 companies, both in France and internationally
Apizee is a real-time communication platform offering collaborative video and chat solutions tailored to various industries. Leveraging WebRTC technology, Apizee enables businesses to deliver services like remote assistance, teleconsultation, and collaborative meetings without requiring app downloads. Apizee stands out for its ease of integration, security, and ability to enhance efficiency and user satisfaction throughout the customer journey.
SnapCall is an innovative telephony solution integrated into websites and apps, enabling businesses to transform customer experiences by offering audio or video calls directly from their digital platforms without traditional phone numbers. SnapCall stands out by optimizing user journeys, reducing friction, and enhancing engagement through contextual and intelligent calls. Perfect for customer service, technical support, or online sales, SnapCall seamlessly integrates with your existing CRM and management tools
Speakylink is a French visual assistance solution, requiring no installation and dedicated to call centers. A best-of-breed of French Tech, like Alcméon, whose technology can be easily integrated into conversations managed through our platform.
The retail tech platform that centralizes and harmonizes all necessary information for promotional communication. An essential partner for the retail industry in Europe and for Alcméon in the use case of digitizing promotional catalogs through messaging.
Axialys is an innovative company and technology platform, labeled FrenchTech, providing SMEs, mid-sized companies, and large enterprises with a SaaS software suite. This suite allows for efficient, intuitive, and cloud-based management of their telephone systems and customer relations.
A French specialist in knowledge bases for customer services, Smart Tribune and Alcméon work together to serve major retail clients who wish to integrate next-generation conversational assistants into their messaging channels.
Viavoo reveals the emotions, topics, and data that matter in multi-source customer verbatim, providing major brands with useful insights for making quick decisions.
A telecom operator and innovative contact center solution based in Paris. Alcméon complements the Diabolocom suite, which focuses on telephony and email, with its messaging capabilities and expertise.
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A new type of player in customer service outsourcing, Comet.ai offers a combination of cutting-edge technology, including generative AI, and end-to-end services for businesses. Alcméon has been a partner in the conversational aspect since 2024.
A leader in 100% French-based outsourcing, Amicio is a mission-driven company with a sustainable vision of customer relations. Amicio partners with Alcméon on the conversational aspect of its business.
Tessi is a major European player in Business Process Services (BPS), operating in 15 countries with over 13,000 employees. Its Customer Relationship and Experience division partners with Alcméon to bring the best in innovation and conversational technology to end customers and Tessi advisors.
Konecta Colorado is a leading customer experience outsourcing provider specializing in innovative, multilingual support solutions. With expertise in leveraging digital tools, including chatbots and AI, Konecta enhances customer interactions across various channels. As a trusted partner, they share Alcméon's vision of seamless hybrid customer service, combining human expertise with automation to deliver efficient, personalized support that drives satisfaction and loyalty.
Publicis Epsilon est une filiale de Publicis Groupe spécialisée dans le marketing axé sur les résultats. Elle offre des solutions de personnalisation des parcours clients via sa plateforme Epsilon PeopleCloud, intégrant des données et des technologies avancées pour anticiper, activer et mesurer les performances des campagnes. Epsilon gère plus de 200 millions de profils individuels grâce à son système CORE ID, garantissant une identification précise et stable des consommateurs. Parmi ses clients figurent des marques mondiales telles que Kraft Heinz et McDonald's.
Arsenalia Group est spécialisé dans la transformation digitale, offrant des solutions complètes en conseil, architecture et maintenance, avec une expertise en systèmes ERP, gestion des clients et fournisseurs, ainsi que des services basés sur l'IA. Ils sont partenaires certifiés de Salesforce, SAP, Microsoft et Adobe. Parmi leurs clients figurent Enel, Iren, INPS, Treccani, les Musées du Vatican, Fastweb et Italiaonline.
Publicis Media Content est une division de Publicis Media dédiée à la création et la gestion de contenus de marque. Elle conçoit des stratégies de contenu innovantes, combinant storytelling, data et technologies pour maximiser l'impact des campagnes. Collaborant avec des agences comme Starcom, Zenith et Spark Foundry, elle accompagne des marques mondiales telles que PepsiCo, KFC et McDonald's pour optimiser leur présence médiatique et engager efficacement leur audience.
VO2 Group est une entreprise mondiale de conseil en technologies et digital, fondée en 2011 à Paris. Elle propose des services de conseil, d'ingénierie et de gestion de projets, spécialisés dans la transformation numérique, la gestion des données et l'IA diversifiée. Avec plus de 700 collaborateurs répartis dans des bureaux à Paris, Montréal, New York et Shanghai, VO2 Group accompagne des clients internationaux dans des secteurs variés tels que le retail, le luxe, la banque, l'assurance et l'industrie. Parmi ses clients figurent notamment LVMH, Clarins, Chanel, Renault, Orange et BNP
A leading international marketing agency for major accounts (500 employees in 8 countries), Numberly manages loyalty programs and CRM for large retailers and e-commerce businesses. Numberly has partnered with Alcméon to offer the latest in conversational technology to its clients.
Within KPMG, Alcméon collaborates with the KPMG Innovation team and KPMG Consulting to help its major clients seize opportunities related to new messaging channels and AI. In 2024, Alcméon was present at the KPMG stand at Europe's largest technology and innovation event, Vivatech.
Since 2016, Supper has been helping its major clients innovate in the fields of customer experience, marketing, and sustainable development. Their consultants can design complex conversational journeys, linked to CRM or including agents with generative AI.
IBM Consulting is the consulting arm of the IBM group, supporting large enterprises in innovation and digital transformation. In France, IBM Consulting has 2,400 employees and has partnered with Alcméon to innovate in conversational technology and offer its clients the best in conversational solutions.
An independent consulting firm with over 80 consultants. Since 2008, Advents has been helping companies successfully carry out all their transformation and transition projects, particularly in customer relations in the banking, insurance, retail, and luxury sectors.
A consulting agency in creation and customer experience design, part of the Havas group. BETC Full Six shares our vision of conversational technology and the enormous potential of messaging for lead generation and customer retention.
Maestis is an independent strategy consulting firm that assists its clients in creating value and enhancing performance. Founded in 2016, Maestis now employs over 60 consultants with multidisciplinary skills to support clients in strategic thinking and defining a value-driven execution method. Alcméon and Maestis collaborate specifically on the use of conversational technology in promotional communication for retailers.
A major retail research institute and professional association in Germany with over 700 member companies. EHI produces reference studies in which its members participate. For example, Alcméon was a significant contributor to the latest study on the future of promotional communication post-paper leaflet.
La Retail Tech is a French professional association uniting technology players serving the retail industry. It brings together start-ups, scale-ups, and large companies developing innovative solutions to enhance customer experience, optimize operations, or boost sales in the retail sector. The association promotes collaboration, knowledge sharing, and the digital transformation of businesses in the retail space.
The leading association for customer relationship professionals in France, established in 1998, with over 300 active member companies, including Alcméon. The AFRC is also an important think tank for customer service and the dissemination of innovation.
