AlcmeonChat: A Truly Personalized Customer Engagement Channel

AlcmeonChat is Alcmeon’s white-label AI powered chat solution designed for your website or mobile application. With AlcmeonChat, you can engage with your customers, offer support, generate leads, receive feedback and also drive sales through a secure platform that is fully customizable to your brand’s identity and data privacy needs.

Overview

This chat solution serves as the first level of customer interaction, providing automated responses via self-care scenarios and AI. When needed, it directs customers to the most appropriate conversational channel, whether that’s WhatsApp, Messenger, email, phone, or continuing within AlcmeonChat. This way, you maintain control over the customer experience while offering them the best possible support.

Explore some examples of use cases, unique features, customization options, and how AlcmeonChat can enhance your customer engagement:

Examples of real life business applications

AI-Driven Customer Support on Your Website

AlcmeonChat enables AI-driven first-level answers on your website. A chatbot can handle routine inquiries and seamlessly hand over more complex queries to advisors for personalized responses. This ensures customers receive fast, relevant assistance while reducing advisor workload.

An Always-On Inbox in Your Mobile App

Use AlcmeonChat as an always-on inbox within your mobile app. Customers can send messages to your brand and receive proactive notifications through the app’s native notification system. This provides an optimal customer experience and enables your brand to engage customers through proactive push notifications.

Orchestrate Conversations Across Channels

AlcmeonChat can act as an orchestrator for all your channels, providing self-care through bots while directing customers to the right channel at the right time. Based on criteria such as business hours, advisor availability, or customer data, AlcmeonChat can route conversations to phone, email, WhatsApp, Messenger, or any other preferred channel.

Unique Features of AlcmeonChat

White-Label Solution: Your Channel, Your Rules

AlcmeonChat is a white-label solution where you retain complete ownership of your data. Customer interactions, client data, messages, and media are entirely under your control, ensuring privacy and compliance with data protection regulations.

Seamless Integration with Alcmeon Tools

inMessage integrates perfectly with Alcmeon’s AI, Inbox, Workflows, and Bot Builder, providing a unified experience across all tools. Advisors and bots can easily retrieve customer information and manage conversations efficiently.

Customer Authentication and Data Passing

AlcmeonChat recognizes logged-in customers and passes on client metadata, including visit history and customer information, to your advisors. This ensures personalized customer support while maintaining data privacy.

Switch Between Asynchronous and Live Mode

inMessage seamlessly switches between live chat mode and asynchronous mode, ensuring that no customer conversation is missed even when the agents are unavilable. Notifications can be sent via email, SMS, or mobile app, giving customers real-time updates when their queries are answered by agents.

Customization

Tailor the Appearance to Match Your Brand Identity

You can fully customize the appearance of your AlcmeonChat widget to match your brand’s identity. Change colors, logos, and even text translations with ease, ensuring a smooth experience for your customers. If more complex customizations are needed, Alcmeon’s team is ready to support you with development.

Why You Should Use AlcmeonChat

Conclusion

inMessage offers a flexible, secure, and customizable solution for businesses looking to enhance customer support across multiple channels. Whether on your website or mobile app, inMessage puts you in control of the conversation while ensuring smooth integration with your existing systems.