Introducing Care Essential
We make customer support easier, so your teams can do more.
After a decade of powering customer care for industry leaders like
We are now introducing Care Essential — with our AI powered conversational platform, proven strategies, and smooth integrations.
What do we do?
Customer conversations, simplified, automated and effective.
Hi! Do you know if the new Brannel bag is now available in brown?
Hi! Yes the brown Lesaroite 2025 is out, you should take a look!
I ordered a smartwatch, but I received a fitness tracker instead.
I’m sorry to hear that! Let me connect you with our support team to sort this out.
Transferring you to an advisor
Hi there, I’m Sarah. Could you share your order number? I’ll look into this for you right away
I’m looking for something that works well for remote teams.
For remote teams, I recommend our ‘Pro Collaboration Plan,’ which includes video conferencing and task management tools. Would you like me to send you more details?
Okay let me send you the details.
Some KPIs achieved by our clients
Unlock so much for your customers, team, and business.
92% AI accuracy
Every answer counts. Deliver precise, fast, and reliable responses to build trust and reduce frustration.
50% boost in productivity
Do more with less. Empower your teams to focus on what matters while cutting support costs.
30% higher CSAT
Happier customers, guaranteed. Elevate satisfaction with seamless 24/7 human + AI support.
Our super technology stack
An all-in-one platform covering everything you need to run your support team.
Omnichannel Hub
From social media, messenger apps to review sites and webchat, connect anywhere.
Advisor Console
Our AI enabled console to automate workflows, analyse conversations and optimise efficiency
Alcmeon AI
Our intelligence stack to enhance customer experience and improve advisor productivity
CRM integrations
Seamlessly integrate with your existing CRM for a holistic view of your customers.
Why us?
You won’t be alone.
We're not like any other CRM platform.
Our customer success team with real humans*
We will understand your needs and advise you
Identifying pain points and recommending solutions to improve efficiency and resolution rates.
We will set up and configure your tools
Managing CRM integrations and workflow automation to ensure everything fits your business perfectly.
We will measure and improve your results
Analyzing performance, optimizing processes, and boosting CSAT scores to keep you ahead.
*real humans are highly trained, non-AI professionals you can interact with—except when they’re enjoying coffee breaks or beauty sleep.
Don't take our word for it
Look what they have to say.
With Alcmeon, we reduced email requests by 70% while scaling messaging to meet customers where they are.
Christophe Famechon
Customer Service Director
Alcmeon helps us provide seamless, multichannel customer experiences with a perfect balance of bots and human responses.
Romain Kara
Director of Customer Relations
We streamlined all our social media interactions into one platform, saving time and improving efficiency
Archibald Charlet
Digital Innovation Manager
